Bernie Marcus Quotes

“The key is not to make the sale. The key is to cultivate the customer.”

“People used to believe only a professional could do tiling or install track lighting. That's utter nonsense.”

“Listen to your people then implement their great ideas.”

“Too much bureaucracy hinders success.”

“Model the behaviors you want to see more of.”

“Take a long-term approach with your customers.”

“Surround yourself with people who are smarter than you.”

“Spend time with customers to find breakthrough ideas.”

“The key is not to make the sale. The key is to cultivate the customer.”

“People used to believe only a professional could do tiling or install track lighting. That's utter nonsense.”

“As a kid, poor as we were, my mother had my brothers, my sister, and me give our ice cream money to charities. Her sincere belief was 'the more you give, the more you get.”

“Focus your energy on the future, not on replaying the past.”

“You now have a prominent job. But you don't have a significant job. Don't confuse the two.”

“If I can save them $100, why not do it? That reflects one of our values: caring for the customer.”

“The only significant jobs are the ones that help customers.”