Overview
Promise zero downtime and charge a premium for it. It's peace of mind as a service.
Examples
- IBM's mainframe systems
- Amazon Web Services (AWS)
- Microsoft Azure cloud services
- Salesforce.com's CRM platform
- UPS's logistics and delivery services
How to cite
Faster Than Normal. “Uptime / Availability SLA Business Model.” fasterthannormal.co/business-models/uptime-sla. Accessed 2026.
