Breaking down a bundled product or service into separate, standalone offerings, often to target specific customer segments more effectively or to compete with established players.

Which companies use Unbundling?

Companies that exemplify the Unbundling framework include Substack - Unbundled individual writers from traditional media outlets, Robinhood - Unbundled stock trading from full-service brokerages, Coursera - Unbundled individual courses from full university programs.

How do you use Unbundling?

To apply Unbundling, start by understanding the key components of the framework and mapping them to your specific business context. The framework works best when used systematically as part of a broader strategic analysis.

When should you use Unbundling?

Unbundling is most useful when evaluating strategic options, analysing competitive dynamics, or making resource allocation decisions. It provides structure to what might otherwise be an intuitive or ad-hoc process.

Unbundling: Framework Explained

Unbundling: Framework Explained | Faster Than Normal

Unbundling is the strategic act of extracting a single feature, function, or service from a bundled offering and building an entire company around it — targeting the customers who overpay for the bundle when they only want the slice.

Section 1

How It Works

Every mature industry eventually produces bundles. Newspapers bundle classifieds, weather, sports scores, opinion columns, and investigative journalism into a single product. Banks bundle checking accounts, mortgages, wealth management, and wire transfers under one roof. Universities bundle lectures, credentialing, social networks, career services, and research into a four-year degree. The bundle exists because, at some point, it was cheaper to distribute everything together than to distribute each piece separately. Unbundling happens when that distribution cost advantage disappears.

The cognitive shift is this: stop looking at a product and start looking at the jobs inside it. A newspaper isn't one product — it's fifteen products stapled together. Each of those jobs has a different customer, a different willingness to pay, and a different competitive bar. The unbundler identifies the single job where the bundle is weakest — where customers are either overpaying for something they don't fully use, or underserved because the bundle optimizes for the average rather than the specific — and builds a standalone product that does that one job dramatically better.

The underlying mechanism is the disaggregation of distribution economics. Bundles form when distribution is expensive and scarce (printing presses, branch networks, physical campuses). When the internet collapses distribution costs to near zero, the economic rationale for the bundle weakens. Suddenly, a solo writer on Substack can reach the same audience as a columnist at The New York Times, without subsidizing the foreign bureau or the crossword puzzle. A fintech app can offer commission-free stock trading without maintaining a network of financial advisors. The bundle's overhead becomes the unbundler's margin.

"There are only two ways to make money in business: one is to bundle; the other is unbundle."
— Jim Barksdale, former CEO of Netscape

This is not a one-directional process. Unbundling and rebundling are cyclical. Craigslist unbundled newspaper classifieds. Then dozens of vertical startups — Indeed for jobs, Zillow for real estate, Tinder for personals — unbundled Craigslist. Eventually, some of those verticals will rebundle adjacent services. The strategic question is always: where in the cycle is the industry you're targeting, and which direction is the value migrating?

Unbundling

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